Warranty Services

  • Toshiba
    • If you have a defective Toshiba Hard Disk Drive and you wish to claim for warranty, you have to distinguish between the two following possibilities:

      1. If the Toshiba Hard Disk Drive was installed in another device (e.g. PC, laptop, Non-Toshiba branded external housing , MP3 player, etc.) when purchased, then it can only be repaired by the device manufacturer. Please contact the device manufacturer for information on the repair procedure.

      2. If you bought the Toshiba Hard Disk Drive from a shop, then guarantee claims can only be made with the shop which sold you the drive. The contents of the guarantee comply with the legal regulations in the country, in which the product was purchased.

      In Case of Toshiba Portable External Hard Disk Drives, this regulation only applies to devices with the following part numbers:

      HDDR160E03X/HDDR160E03E
      HDDR250E03X/HDDR250E03E
      HDDR320E03X/HDDR320E03E
      HDDR400E03X/HDDR400E03E
      HDDR500E03X/HDDR500E03E

      Toshiba does NOT provide a direct repair service for anyone other than our OEM customers. It is not possible to make claims directly to Toshiba in cases of possible defects. Therefore you should NEVER send a defective drive to Toshiba representatives, because they cannot process this type of transaction!

      Please contact our Support Hotline if you need more information.

      00800-THOTLINE (84685463)

       

      Supported countries:
      Austria Germany Norway
      Belgium Ireland Spain
      Denmark Israel Sweden
      Finland Italy Switzerland
      France Netherlands United Kingdom

      For all other countries: +49 (0) 1805-834373 (fee required)*

      *0,14 €/min. from the Deutsche Telekom landline network
      (price may differ for calls from mobile networks)


      This service is currently available from Monday to Friday from 09:00 to 18:00 (CET) / 08:00 to 17:00 (GMT).

  • Fujitsu
    • As of 1 October 2009, EMEA service and support information for Fujitsu hard disk drives can be found on this Toshiba website. Should you wish to obtain further information on the transfer of Fujitsu hard disk drive business to Toshiba, please read our press release.

      If you have a Fujitsu Hard Disk Drive and you wish to claim warranty, please distinguish between the two following possibilities:

      1. If the Fujitsu HDD was installed in a finished device (external HDD, MP3 player, digital camera etc) when purchased, then it can only be repaired by the device manufacturer. Please contact the device manufacturer for information on the repair procedure.

      2. If you bought the Fujitsu HDD form a shop, then guarantee claims can only be made with the shop which sold you the drive. The contents of the guarantee comply with the legal regulations in the country, in which the product was purchased.

      Toshiba does not provide a direct repair service for anyone other then OEM customers. It is not possible to make claims directly to Toshiba in cases of possible defects. Therefore, you should NEVER send a defective drive to Toshiba representatives, because they cannot process this type of transaction.

      Please contact our Support Hotline if you need more information.

      00800-THOTLINE (84685463)

       

      Supported countries:
      Austria Germany Norway
      Belgium Ireland Spain
      Denmark Israel Sweden
      Finland Italy Switzerland
      France Netherlands United Kingdom

      For all other countries: +49 (0) 1805-834373 (fee required)*

      *0,14 €/min. from the Deutsche Telekom landline network
      (price may differ for calls from mobile networks)


      This service is currently available from Monday to Friday from 09:00 to 18:00 (CET) / 08:00 to 17:00 (GMT).

      This service is available in English and German only.