Phone & Email Support

  • Hotline
    • Contact Info

      Product-/Sales-Info & Technical Support Telephone Numbers - Toll-free!

      00800-THOTLINE (84685463)

       

      Supported countries:
      Austria Germany Norway
      Belgium Ireland Spain
      Denmark Israel Sweden
      Finland Italy Switzerland
      France Netherlands United Kingdom

      For all other countries: +49 (0) 1805-834373 (fee required)*

      *0,14 €/min. from the Deutsche Telekom landline network
      (price may differ for calls from mobile networks)


      This service is currently available from Monday to Friday from 09:00 to 18:00 (CET) / 08:00 to 17:00 (GMT).

      This service is available in English and German only!

      Fax: +49 (0) 3221108991769

      E-mail us if you require our support!

      Please note that the technical support is on Toshiba Europe Storage Products Division Hard Disk Drives only. We do not offer support for OEM products. These are products that are already built into applications like desktops, notebook PC’s or consumer electronic devices. In such cases please contact the manufacturer of your product.

      Support for Toshiba notebooks and Toshiba computers can be found under: https://computers.toshiba-europe.com/ (English) and https://computer.toshiba.de/ (German).

      You can find a complete overview of all subsidary contact details worldwide under https://www.toshiba.eu (English).

  • E-Mail Support
    • Email Us

      Please note that this support is for Toshiba HDDs only. We do not offer support for OEM products. These are products that are already built into desktop or notebook PC's. In such cases please contact the manufacturer of the PC. You will find support for Toshiba notebooks and Toshiba computers under
      https://computers.toshiba-europe.com/ (English) and https://computer.toshiba.de/ (German).
      You can find a complete overview about the contact details of all Toshiba subsidiaries worldwide under https://www.toshiba.eu (English).

      If you want to send a technical or product-related question via e-mail, please use our e-mail form and we will do our best to provide you with a detailed response.

      This service is available in English and German only.

      Support Contact

      Fields marked with * are mandatory. In case of technical questions, please provide us with as many technical details as possible. Thank you!